Management Course: Difficult Conversations and Friendlier Workplaces

Unhappy, disengaged employees cost businesses money unnecessarily. This course will help you improve your employee engagement, talk effectively to employees about sensitive topics, and make the workplace friendlier, thus helping reduce business costs.
Course info
Rating
(20)
Level
Beginner
Updated
July 15, 2016
Duration
6h 5m
Table of contents
Introduction
3m 5s
Back To Basics
17m 54s
Description
Course info
Rating
(20)
Level
Beginner
Updated
July 15, 2016
Duration
6h 5m
Description

This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations and Friendlier Workplace, contains an examination of management styles which will enable you to appreciate more clearly not only how you currently manage your employees but also why it might not always be as effective as you, or the business, would like. This is supported by a detailed look at employee engagement, from what it is to why you should bother with it and the practicalities of how to actually do it. Finally, the course will demonstrate, through a series of bad and good role plays and supporting feedback, how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business' costs if mismanaged. When you've finished this course, you will be able to use your new knowledge to create a friendlier work environment, which will enable you to manage those difficult conversations more effectively and so improve working relationships with your employees. Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs.

About the author
About the author

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

More from the author
About the author

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

More from the author
Transcript
Transcript

Hi everyone, my name is Fran Gilbane and my co-author is Richard Gilbane and welcome to our management course difficult conversations and friendlier workplaces. I am an experienced trainer and tutor and Richard is a HR manager our combined careers has provided us with detailed professional knowledge and experience in this subject.

If you want to be the best manager you can be with an engaged team that does not cost the business unnecessarily and you need to ensure that you work with the employees, support your employees and talk to your employees appropriately.

In this course we are going to teach you how to create a friendlier workplace and so enable you have those conversation with your employees about those sensitive topics which when miss-managed can have negative financial implications for the business.

Some of the major topics that we will cover include:

  • Management Styles.
  • Employee Engagement, what it is, why bother with it and how to do it.
  • Emotions and Motivations.
  • Difficult conversations – in work issues and difficult conversations for out of work issues.

By the end this course, you’ll know how to engage with your employees more effectively, create a friendlier workplace and manage professional conversations with employees about sensitive issues more appropriately. Before beginning the course you should direct line management experience or be looking to move your career in this direction.

We hope you’ll join us on this journey to learn how to improve and develop your management and people skills with the management course, difficult conversations and friendlier workplaces at Pluralsight.